Sunday, July 8, 2007

AT&T Ruining iPhone experience...

AT&T is throughly ruining the iPhone experience.

I would encourage all new iPhone owners who are using AT&T for the first time to check their monthly statement.

A $36 activation fee + a $70 a month plan (Including the $10 more for 1,500 text messages) + 8.9% tax does NOT equal $139.73. Yet AT&T has no explanation as to why this costs what it does. It should be AROUND $117.

When I called AT&T on Friday, they said it was part of the plan and there was no way around it. I was told to call back on Sunday and speak with a representative, (which by the way is IMPOSSIBLE to find on their web site, if it exists at all) to find out that AT&T's customer service department is not open on Sunday.

Apple is known for their customer service, and yet AT&T is going out of their way to make it as hard as possible to use the iPhone, and even get ahold of a representative.

Can ANYONE give an explanation as to AT&T's logic, and again, I would encourage everyone to check their first iPhone bill to make sure AT&T is not trying to pull a fast one on all new iPhone owners.